TNB ToU Scheme – Purpose, Peak Times, Terms & How to Apply

The Time of Use (ToU) scheme is a scheme that gives customers the freedom to change their electricity consumption patterns and take advantage of lower tariffs during Off-Peak Hours to enjoy savings on their monthly bills.
Electricity rates are higher during peak hours due to high demand, while lower rates are charged during off-peak hours to encourage use when demand is low.

The ToU scheme has 2 time zones (Peak Time and Off-Peak Time):

1. Monday to Friday:
Peak Time: 14.00 to 22.00
Off-Peak Hours: 22:00 to 14:00

2. Saturday, Sunday and National Holidays*:
Off-Peak Time is all day (24 hours)

*Note: National Holidays are the following 15 days:

1. New Year
2. First day of Chinese New Year
3. Second day of Chinese New Year
4. First day of Hari Raya Aidilfitri
5. Second day of Hari Raya Aidilfitri
6. Labor Day
7. Vesak Day
8. YDP Agong’s Birthday
9. Eid Al-Aidiladha
10. Beginning of Muharram
11. Independence Day
12. Malaysia Day
13.Maulidur Rasul
14. Deepavali day
15. Christmas Day

The ToU scheme offers different tariff rates according to the time of electricity consumption, namely lower during off-peak hours and higher during peak hours. This tariff benefits customers who use less electricity during peak hours, while some customers may find the General tariff more beneficial.

Just like switching mobile plans, switching to a ToU scheme involves updating the terms of the electricity supply contract. This is to ensure customers really understand how the ToU scheme works and agree to the new tariff rates that apply.

Therefore, customers need to update the tariff contract change form if they wish to switch from the General Tariff to the ToU Tariff – even if the smart meter has been activated on site.

Before making a decision, TNB provides a Bill Calculator to help you estimate your monthly bill based on both rate structures. This will help you make more accurate decisions based on actual usage patterns in your home.

– Use the Bill Calculator
– View the ToU Pull Comparison Infographic

1. For existing customers with C2, E2, F2, H2, C4 and E3 ToU Tariffs, changes to the new ToU Scheme will be made automatically.

2. Skim reading Increased Usage Time (E-ToU), Off Peak Fare Riders (OPTR) and Sunday Rate Rider (STR) is disconnected and existing customers will be charged ToU rates based on voltage level.

All registered TNB customers are eligible to switch to the ToU Tariff.

Yes, house renters can choose the ToU Scheme If they are registered account holders for electricity billing accounts.

If the electricity account is registered in the name of the homeowner, then the tenant is advised to discuss with the account holder first to assess whether the ToU Scheme is suitable for the location.

Both parties can discuss and decide the next step whether to change the rate in the name of the registered account holder, or change the account name registration first to the lessee’s name before changing the rate in the name of the new account holder.

Registered customers can change the tariff contract to a ToU Tariff via the following path:
myTNB Portal – “Switch Now”
Visit the nearest Energy Store
Email to [email protected]
myTNB app

The following documents must be provided by customers for ToU Tariff conversion purposes:
I. Electricity Tariff Contract Exchange Form (Only for submission via email and Kedai Energi)

Use:
Registered Customers need to select the Bill Sending Option via Email and the Tariff Change Application Type by writing the Tariff ToU.

I. Copy of Registered Customer Identification Document/Company or Organization Representative (Resident/Police Identification Card/Military Card or Passport)
I, I, I. Photocopy of Company/Organization Registration Certificate (if any)
iv. Power of Attorney/Confirmation of Application for Company/Organization (if any)

Yes. Customers will be charged a Stamp duty of RM10 which will be displayed on the following month’s bill for supply contract purposes under the new tariff scheme.

Service Tax of 8% will be charged on the bill if the number of billing days is less than 28 days for each tariff change. This also includes changes to the ToU as the new rates will take effect immediately upon completion of the necessary processes.

– Scheme implementation Usage Time (ToU) requires the installation of an activated smart meter at the customer’s location.
– For customers who have activated smart meters, tariff contract changes will be processed within five (5) working days.
– For customers who do not have a smart meter or the meter has not been activated, the entire process including installation and meter activation can take up to 2 months.

Use: This time period depends on the availability of telecommunications networks at the location.

Yes. After converting to the ToU Tariff, customers can switch back to the General Tariff. However, customers are advised to wait at least 1 month after the billing cycle to see savings with the ToU Tariff. A stamp duty of RM10 will be charged for conversion purposes back to General Rate