Overview of Travel Restrictions Due to PTPTN & 3 Immediate Actions

For National Higher Education Fund Company (PTPTN) borrowers, it is recommended to check travel on the link to find out the status of overseas travel restrictions.

Following are the steps and information regarding this matter.

Travel restrictions due to PTPTN

In line with the presentation of the 2026 APBN, restrictions on overseas travel will come into effect in January 2026 for those who fail to repay PTPTN loans.

However, this limitation will only be imposed on high-income borrowers who are truly in arrears and meet certain criteria set by PTPTN.

Those who have recently graduated or do not have a steady income remain exempt from this restriction.

If such individuals are subject to such travel restrictions, they are not permitted to leave Malaysia and are subject to restrictions on passport applications and renewals by the Malaysian Immigration Department.

Individuals Affected by Travel Restrictions

Overseas travel restrictions will apply to the following borrowers:

• Have arrears of more than 5 years and be able to repay the loan; and/or
• The decision has been recorded in court; and/or
• Work abroad.

Travel Restrictions Check

To check the status of overseas travel restrictions, you can do so via the Official Portal of the Malaysian Immigration Department (JIM) via the link.

3 Steps You Can Take If You Experience Travel Restrictions

There are several steps you can take if you experience travel restrictions as follows:

1. Contact PTPTN Officer: Call Careline at 03-2193 3000 or the telephone number of the PTPTN officer stationed at the AKPS counter.
2. Run Instant Negotiations: Discuss with the PTPTN officer in charge to determine the agreed amount of release payment.
3. Pay & Show Receipt: Make payment and show proof of receipt to the PTPTN officer for the immediate process of releasing sanctions.

Negotiation & Settlement Procedures

For negotiations and solutions, there are several steps that can be taken, namely:

1. Preliminary Consultation (5 Days Before): Consult with PTPTN at least 5 days before the travel date to avoid difficulties at the border.
2. Total Release Cost: Need to pay all arrears or negotiate restructuring via the myPTPTN application (Web Version).
3. Immigration Status Check: Make sure your travel status is checked first via the Official Portal of the Malaysian Immigration Department (JIM).

Frequently Asked Questions

Further Questions

For further questions regarding these travel restrictions, please contact:

Also read: How to Pay PTPTN Loans Using EPF Money (2026)